KAEC-NG Ltd · Account and data controls
Request deletion of your Nortnspoil account.
You can request deletion here even if you have uninstalled the app or cannot sign in.
Send your request
Email kaecng@gmail.com with the subject “Nortnspoil account deletion”, preferably from the email address registered to your account. Ask us to delete your account and associated data. Do not send your password or private conversations.
Request account deletion by emailIf your device cannot open an email app, copy the address and subject into your usual email service. This button opens a draft; your request is submitted when you send it.
What happens next
We verify account ownership before deletion. If you cannot use the registered email, explain that in your request so we can arrange verification. We acknowledge your request and confirm the expected completion date. Our operational target is completion within 30 days after verification.
What is deleted
Your sign-in account, profile, onboarding and consent records, check-ins, diagnostic answers, private Talk messages, emotional maps, growth missions and reflections, structured memory, Passport evidence and account-linked feedback are included in the deletion request.
Limited retention
Security and operational records may need to be retained for fraud prevention, incident investigation or legal obligations. If an exception applies, we explain the data and retention period in our response. Backups and service-provider records follow their applicable retention schedules; deletion from the active app does not promise instant erasure from every backup.
Deletion is permanent
Uninstalling or signing out does not delete your account. Once deletion is completed, your account and deleted progress cannot be recovered.